https://www.hillary.black/blog daily 0.75 2024-03-29 https://www.hillary.black/blog/podcast-hello-ux-conversation-design monthly 0.5 2024-03-29 https://www.hillary.black/blog/conversation-designer-q-and-a-part-1 monthly 0.5 2023-08-14 https://www.hillary.black/blog/launch-your-own-webchat-assistant-in-30-minutes-with-voiceflow monthly 0.5 2023-06-27 https://www.hillary.black/blog/personal-branding-as-a-conversation-designer monthly 0.5 2023-02-23 https://www.hillary.black/blog/conversation-design-resumes-tips-best-practices-and-reviews monthly 0.5 2023-02-23 https://www.hillary.black/blog/podcast-collabria-customer-caf monthly 0.5 2024-03-29 https://www.hillary.black/blog/how-to-build-a-great-conversation-design-portfolio monthly 0.5 2023-02-23 https://www.hillary.black/blog/what-is-a-bot-persona-amp-how-do-you-create-one-for-your-business monthly 0.5 2023-02-23 https://www.hillary.black/blog/daily-conversation-design-challenge monthly 0.5 2023-02-23 https://www.hillary.black/blog/you-asked-i-answered-career-amp-getting-started-questions monthly 0.5 2023-02-23 https://www.hillary.black/blog/conversation-designer-jobs monthly 0.5 2023-02-23 https://www.hillary.black/blog/3-things-to-do-right-now-if-you-want-to-learn-about-conversation-design monthly 0.5 2023-02-23 https://www.hillary.black/blog/how-to-design-a-chatbot-script-ebook monthly 0.5 2023-02-23 https://www.hillary.black/blog/conversation-design-community monthly 0.5 2023-02-23 https://www.hillary.black/blog/chatbot-script-template monthly 0.5 2023-02-23 https://www.hillary.black/blog/category/Helpful+Links monthly 0.5 https://www.hillary.black/blog/category/Downloads monthly 0.5 https://www.hillary.black/blog/category/Blog+Posts monthly 0.5 https://www.hillary.black/blog/category/Community monthly 0.5 https://www.hillary.black/blog/category/Videos monthly 0.5 https://www.hillary.black/home daily 1.0 2025-02-12 https://www.hillary.black/links daily 0.75 2024-03-29 https://www.hillary.black/about daily 0.75 2024-07-17 https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/63341728-e86b-4f53-a954-0f65ad3416d2/IMG_4230.jpg About - I’m Hillary Black You probably met me online. How did I get here? I started my first blog in 7th grade and never looked back. Since then, I’ve had a long career blogging for brands and various publications, and an even longer career in social media for brands like Vine and University of Michigan. When Vine shut down in 2016, I began my journey as an entrepreneur, turned conversation design expert, speaker, educator, community host, mentor, strategic advisor and content creator. What started as social media consulting for brands led me to my next passion - Conversational AI. https://www.hillary.black/ask-me-anything daily 0.75 2023-01-27 https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/fcff8016-869f-4ae7-b2a8-c738d19d782f/Untitled+design+%2869%29.png Ask Me Anything - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.hillary.black/contact-me daily 0.75 2023-02-23 https://www.hillary.black/speaking daily 0.75 2023-02-07 https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/c316ca23-1e74-4b5b-9068-cfea559f7f83/Hillary-Black-Speaker Speaking - Speaking There’s a lot out there to learn about conversation design and AI, from how to break into the industry, to designing the best user experiences and standing out online. With 10 years of experience in social media + personal branding and 6 years in conversation design, I’ve become a go-to industry expert on a variety of topics. I love sharing my knowledge and expertise with audiences on stage and online, and can’t wait to chat about joining your next conference, panel or podcast and bringing along my own audience, too. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/13ccc53d-4523-4ee4-8131-e4b89ba51b87/5cf52c37420081eec94ed662_VF_Logo_Black+%281%29.png Speaking https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/46acccea-d982-40e4-983d-d8780bd6354c/6299f7a7b04c5ae587c411a1.png Speaking https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/212401dc-4f77-495c-a5a1-3b3e89b9db50/uxpaINTERN_web150x260px.png Speaking - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/3fa82429-a477-48dd-a7f3-b7c03c48df34/WomenInVoice_Official_Logo_2021.png Speaking - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/9f2d88df-e792-4dd3-a6bc-5b02cb02b3ce/logo-internal-collaboration-1024x423.png Speaking - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/c03086c4-caf6-48f5-99e1-b5cce2493355/b2b-logo.png Speaking https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Speaking https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Speaking https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Speaking https://www.hillary.black/work/mav daily 0.75 2024-07-17 https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/1fb97cb6-de11-42e0-a76f-ee5e43a0b30d/Mav%2Bdemo.png Mav - Mav Mav is an award-winning AI assistant with a modern, text-first approach to call centers. Using Conversational AI, Mav automates lead outreach and qualification, then directly connects qualified leads with sales reps with a party line-style live transfer. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/24e76eee-6500-4962-be8e-f33d9b5485d9/Screenshot+2024-04-23+at+12.51.44%E2%80%AFPM.png Mav - Make it stand out Here’s a script example for a playbook used by multiple different types of companies. The text that appears inside of {curly brackets} will be dynamically pulled in from the CRM or other contextual sources (like a time of day, day of the week, etc). https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/97d05e67-a3ee-4289-b167-5e259586da3b/qualification-hero-middle-260c10662d60532a2d090e7a190decd365ce3eb8ed1a68b08fb45826745908f3.png Mav - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/9a51b9b0-1e91-41c8-a609-3ce0c7c93868/SMS_Vocabulary_for_Business Mav - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/92489728-f0b0-4e32-9d37-af4f882d1876/Introducing_Party_Lines.png Mav - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/0eb388b9-2da7-48cc-be42-8e024b57c45a/Agents+and+Agentic+Workflowsnewfont.png Mav - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.hillary.black/content-creation daily 0.75 2024-07-17 https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/4f2c1d9d-cb53-4a40-8764-1410e65acd0b/Screen%2BShot%2B2022-09-14%2Bat%2B1.00.02%2BPM.png Content Creation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/b5ea5233-302c-436a-adee-99064ad108c0/Screenshot+2024-07-17+at+3.05.01%E2%80%AFPM.png Content Creation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/682788ca-8ba7-4094-986b-afb0232d53b3/Screen%2BShot%2B2022-09-14%2Bat%2B12.59.55%2BPM.png Content Creation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/0bc7bb17-909b-4564-8125-b5c19c7499a1/Screenshot+2024-07-17+at+3.01.19%E2%80%AFPM.png Content Creation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/5c7578ab-b949-406e-a8be-a83151dc35e1/Screen%2BShot%2B2022-09-14%2Bat%2B1.00.09%2BPM.png Content Creation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/78f751a8-525f-43ec-a42c-54cb7c2ec3fb/Screen%2BShot%2B2022-09-14%2Bat%2B1.00.17%2BPM.png Content Creation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/e3243832-b33f-4e43-b7ea-7daac1d07039/voiceflow Content Creation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/625ea311-ad8f-4dc9-88c7-addee619d645/amazon%2Bdiscover%2Bbot.png Content Creation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/eb0a6130-ac2b-4ee8-9f0e-ee5c6de3e343/Screenshot+2024-07-17+at+2.49.04%E2%80%AFPM.png Content Creation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.hillary.black/work daily 0.75 2025-02-12 https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/3d5fac94-c8d3-47c2-8d3c-2004d1865ae4/Mav My Work - Mav https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/0d19193f-4ece-4763-a9ba-68f8eb3baaa1/acid+pop_00004.png My Work - Career Coaching https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/b5ee1f30-5753-40f3-98d2-379174049f03/CxD+Jobs My Work - CxD Projects case studies https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/1225b490-acfc-4009-9ee7-ebf0ae8b4d79/coaching My Work - UX Content Collective course author https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/8da52711-ba06-43d2-9064-d2d5b52fa06b/Amazon My Work Content Creation https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/3b00ac5e-a615-4376-910c-f10c60946028/speaking My Work Speaking https://www.hillary.black/coaching daily 0.75 2024-04-23 https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/1713904229498-L6O62O7I8CBSV94NB05P/image-asset.jpeg Coaching - Coaching ➡ I coach aspiring and experienced conversation designers who need career advice I know what it takes to break into the field, get hired, and more importantly, excel in your career as a conversation designer! I’ve helped countless designers create actionable plans to level up. ➡ I coach entrepreneurs who want to stand out and build a brand online With over a decade of experience in all-things-marketing, I’ve built countless brands for entrepreneurs and their companies. If you want to stand out and find your community, I’m here for you. ➡ I coach companies in conversational AI who want to reach conversation designers If you’re trying to reach conversation designers or solve unique problems in conversational AI and want feedback, I offer hour-long “pick my brain” sessions that will help you zero in on your goals. https://www.hillary.black/portfolio daily 0.75 2025-02-12 https://www.hillary.black/portfolio/mortgage monthly 0.5 2024-08-13 https://www.hillary.black/portfolio/legal monthly 0.5 2024-08-13 https://www.hillary.black/portfolio/insurance monthly 0.5 2024-11-13 https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/6cd5f5ca-f639-4a70-a7a4-2bbecf7da9db/ABC+Insurance.png Projects - Insurance Agency - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/5596d353-92c0-4d1b-8f3c-5e89b9c85027/ABC+Insurance+%282%29.png Projects - Insurance Agency - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/a463e48d-e78e-4210-9e61-2d730a215961/ABC+Insurance+%284%29.png Projects - Insurance Agency - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/7270a045-dda8-4b11-aaf4-934fb03c6bab/ABC+Insurance+%281%29.png Projects - Insurance Agency - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.hillary.black/portfolio/haven-life monthly 0.5 2024-08-13 https://www.hillary.black/portfolio/cosmetics-retailer monthly 0.5 2024-08-13 https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/51d90c84-0818-45b3-96ec-7703fc23e4b5/Teal+Peach+Lilac+Modern+Playful+Productivity+Tips+Infographic+Instagram+Post+%281%29.png Projects - Cosmetics Retailer - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/717015b3-eef1-4db1-aadd-4c3720749618/Screenshot+2024-08-13+at+2.59.49%E2%80%AFPM.png Projects - Cosmetics Retailer - Make it stand out Facebook error-handling an unverified phone number example in Voiceflow https://images.squarespace-cdn.com/content/v1/637418eecd9a5e7f83d3fe2a/04e7ac83-e809-4dbb-823a-ff6140059688/Flow+Example Projects - Cosmetics Retailer - Make it stand out Twitter DM Flow for Missing Points from a customer order